Golfers Policy Terms of Business
WHO ARE WE?
Carrick Neill & Co. Limited is an independent Insurance Broker. As such we deal with a wide range of insurers and have selected one whom we believe to be best suited as the insurer of the Golfers Policy.
WHAT DO WE DO?
We arrange and administer golf insurance, on behalf of an insurer who we believe to be financially secure. Our aim is to help our customers protect themselves against liabilities arising from their golfing activities or suffering material loss or damage to their golf equipment.We are happy to assist our customers in understanding the cover and benefits provided under the Golfers Policy. However, we are unable to give advice on any other similar product.
WHO DO WE REPRESENT?
When providing advice or arranging insurance, we owe a duty to our customer rather than insurers with whom we do business
WHO REGULATES US?
Carrick Neill & Co. Limited is Authorised and regulated by the Financial Services Authority as an insurance broker and, with effect from 14th January 2005, to undertake insurance mediation under Registration No. 311230. You can check this on the FSA's Register by visiting the FSA's website www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234. We are required to abide by the FSA Rules including the FSA Handbook and Insurance Conduct of Business Rules which can be referred to for their terms.
WE REGARD OUR CORE PRINCIPLES AS:
Duty of care - As with any professional firm providing a service to its customers, we seek to act with due skill, care and diligence.
Standards of integrity - We seek to observe high standards of integrity at all times and deal openly and fairly with all our customers.
Understanding your circumstances - We will take all reasonable steps to provide you with sufficient information so you can make a balanced and informed decision about any offers of insurance.
Safeguarding your property - We will take appropriate steps to safeguard information, money and property held or handled on your behalf.
Our own business affairs - We agree to conduct our own business and organise our affairs in a prudent manner so that we do not prejudice your position.
Conflicts of interest - We will not unfairly put our interests above your own interests.
Complaints - We agree to handle complaints fairly and promptly.
Detailed Terms of Business - Detailed information is given on the following page.
Full copies of all FSA material can be obtained either from their website (www.fsa.gov.uk) from where it can be downloaded without charge, or in hard copy (for which a charge is levied) direct from the FSA at 25 The North Colonnade, Canary Wharf, London, E14 5HS.
WHAT TO DO IF YOU ARE NOT SATISFIED WITH OUT SERVICE
If you have any complaints, then please address these in writing to:
The Chairman, Carrick Neill & Co. Limited,
49 Manor Place, Edinburgh EH3 7EG
(Telephone 0131 225 7777)
Our aim is to respond to all complaints within 14 working days. Should you not be satisfied with our final response, you have access to the Financial Ombudsman Service which can be contacted at:
Financial Ombudsman Service
South Quay Plaza
83 Marsh Wall, London E14 9SR
Telephone 0845 080 1800 or
complaint.info@financial-ombudsman.org.uk
TERMINATION
This appointment will continue during the currency of any policy placed through us, including the renewal of any such policy. Either of us may terminate this Agreement at any time.
GOVERNING LAW
The terms of business will be subject to the Law of England and Wales, Northern Ireland or Scotland as appropriate.
Telephone calls may be recorded for compliance purposes.
What we agree to do for you
Where you have appointed us to act as your insurance broker, in relation to the Golfers Policy, we will:
1. Understanding your insurance needs - seek sufficient information from you in order to understand your insurance requirements but only in relation to the Golfers Policy.
2. Explaining the policy terms, conditions and exclusions - if requested, help you with any queries you may have regarding the terms, conditions and exclusions of cover.
3. Security of insurers - only use insurers whom we consider to provide adequate financial security. We cannot guarantee the solvency of those insurers with whom we do business but, if requested, we will do all that we reasonably can to provide additional information on their financial position.
4. Accepting a quote - if you accept a quotation provided by us, seek to arrange cover as soon as reasonably practicable. We will also provide you with confirmation of cover in writing as soon as possible. In the event that any mid term changes are required then we will help you with these as part of
our standard service.
5. Premium - hold any payment we receive from you on behalf of the insurer with whom we arrange your policy, as their agent. This means that any payment you make to us will be regarded as having been paid to the insurer.
6. Charges - apply a £5 administration fee to each policy.
7. Policy documentation - check and forward insurer's policy documentation to you as soon as possible subject to you having paid the premium.
8. Claims - in the event of a claim under the Golfers Policy, provide you with guidance and support in dealing with the insurers.
9. Renewal - notify to you when your policy falls due for renewal and provide terms.
10. Privacy/Confidentiality - ensure all information provided to us will be treated in confidence and will only be disclosed to third parties where this is required for the performance of our services or where required by law.
11. Data Protection Act 1998 - where we are storing electronic personal data, use this only for the purposes of:
• Providing requested services to you including the arranging of insurance
• Marketing other services to you, if appropriate
• Promise not to pass your details to a third party other than to place your insurance or assist the settlement of any claim.
What you agree to do for us
1. Providing information
Provide us with full details of information requested on the proposal form (where required) together with details of any material facts that might affect insurers’ assessment of the risk. (Whilst we can offer guidance, it is only you that can provide the necessary information. We cannot stress too strongly the need for full disclosure since failure to do so could severely prejudice your position in the event of a claim).
2. Payment of the premium
You agree to pay the premium and Insurance Premium Tax by the due date.
3. Notifying claims
You will notify us of any claims or incidents likely to give rise to a claim as soon as possible.
4. Claims handling
Co-operate with us and insurers in the handling of claims in accordance with the policy terms and conditions.
5. Providing further information
Deal with requests for further information in a timely manner.
6. Understanding the terms and your insurance
Take care to read and understand the terms of any quotation and policy documentation which we provide to you.
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